Adjusting Account Balances in PaperCut
From College of Art and Design IT Wiki
Adding Funds Via TigerCash
PLEASE NOTE: Manual adjustments should NOT be necessary except in special circumstances with the new TigerCASH direct charging system
- Find the user in the PaperCut Web Interface by finding the customer's PAWS ID in the list or entering it in the Quick Find bar:
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- Select the Adjustments & Charges tab near the top of the page.
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- Select "Vizlab" from the Accounts dropdown list
- NOTE: User must have balance in their Vizlab PaperCut account to print in Vizlab. This is a separate balance from the "Default" and "Graphic Design" accounts.
- Enter the amount in the box below "Adjustment to apply" then click Apply.
Refunds
User must first request a refund, refer to Requesting Refunds for Prints for instructions.
- Go to the "Printers" menu option found on the left side bar.
- Select the Refunds tab to access the User Refund Requests page.
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- Locate the user's request and click:
- Approve to refund the amount.
- Reject to deny the request.
- Other to edit refund amount and add a comment.
