Adjusting Account Balances in PaperCut

Adding Funds Via TigerCash

PLEASE NOTE: Manual adjustments should NOT be necessary except in special circumstances with the new TigerCASH direct charging system

1. Find the user in the PaperCut Web Interface by finding the customer's PAWS ID in the list or entering it in the Quick Find bar:

   

2. Select the Adjustments & Charges tab near the top of the page.

   

3. Select "Vizlab" from the Accounts dropdown list

   NOTE: User must have balance in their Vizlab PaperCut account to print in Vizlab. This is a separate balance from the "Default" and "Graphic Design" accounts.

4. Enter the amount in the box below "Adjustment to apply" then click Apply.

Refunds

User must first request a refund, refer to Requesting Refunds for Prints for instructions.

1. Go to the "Printers" menu option found on the left side bar.
2. Select the Refunds tab to access the User Refund Requests page.

   

3. Locate the user's request and click:
   • Approve to refund the amount.
   • Reject to deny the request.
   • Other to edit refund amount and add a comment.