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Removing Printheads

Printhead replacement must be performed after the printer has been turned on with the hard power switch at the back of the printer.

    1. At the front panel, select the Ink.png icon, then select Replace printheads.
    2. The printer moves the carriage into the correct position.
    3.   CAUTION: If the carriage remains in the removal position for more than 3 minutes without inserting or removing any printheads, it will attempt to return back to its home position to the right.
    4. When the carriage has stopped moving, the front panel prompts you to open the printer window.
    5. OpenPrinterWindow.png

    6. Locate the carriage on the right side of the printer.
    7. LocateCarriage.png

    8. Pull up and release the latch on top of the carriage.
    9. PullUpLatch.png

    10. Lift up the cover. This provides access to the printheads.
    11. LiftCover.png

    12. To remove a printhead, lift up the blue handle.
    13. LiftBlueHandle.png

    14. Using the blue handle, gently disengage the printhead.
    15. DisengagePrinthead.png

    16. Gently pull the blue handle upward until the printhead is released from the carriage.
    17. PullBlueHandle.png

        CAUTION: Do not pull abruptly. That action can damage the printhead.
    18. The front-panel display identifies the missing printhead.

Inserting Printheads

    1. Remove the orange protective caps by pulling them down.
    2. Figure 1: Removing the protective caps from the printhead


    3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted.
    4. Insert the new printhead into its correct slot in the carriage.
    5.   CAUTION: Insert the printhead slowly and vertically, straight down. It can be damaged if you insert it too quickly, or at an angle, or if you rotate it as you insert it.

      Figure 2: Inserting the printhead


    6. Push down as indicated by the arrow.
    7. Figure 3: Pushing in the printhead


        CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted
    8. Insert all of the other printheads that need to be installed, and close the carriage cover.
    9. Figure 4: Closing the carriage cover


    10. Make sure that the end of the blue handle catches the wire loop on the near side of the carriage.
    11. Figure 5: Closing the carriage cover, step 2


    12. Lower the handle to rest on the carriage cover.
    13. Figure 6: Closing the cover, step 3


      When all of the printheads have been inserted correctly and the printer has accepted them, the printer beeps.

        NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, you might need to reinsert the printhead.
    14. Close the printer window.
    15. Figure 7: Closing the printer window


    16. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes about 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10 and 20 minutes. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded.